Get in Touch With Us

This page explains how to contact the Casino Not On Gamstop team, what we can help with and what to expect afterwards. We publish research-based guides about casinos not on GamStop for UK readers, so most messages concern accuracy, page content or the casinos we list.

What we can help with

We are an independent information site. We are not a casino, and we do not run accounts, payments or games. Writing to us is useful for:

• Corrections: a bonus term, payment detail or licence claim on one of our pages looks out of date or wrong.
• Reader feedback: a topic you want explained, such as wagering requirements, withdrawal limits or identity checks.
• Editorial or partnership enquiries: please say who you represent and what you propose. Commercial relationships do not decide our rankings, and commission does not buy position.
• General questions about how we research and review casinos.

What we cannot do

We cannot resolve a dispute with a casino, release a withdrawal, reopen a closed account or act on your behalf. Only the operator can do that. Our guides describe the operators' advertised terms, and we have not deposited, played or withdrawn at any of them.

If you have a problem with a casino, this is the usual order of steps:

1. Contact the casino's customer support in writing and keep copies of every message.
2. Use the operator's formal complaints procedure if support does not resolve it.
3. Check which licence the operator holds, and whether that licensing body or an independent dispute service accepts complaints.

Be aware that casinos not on GamStop are generally licensed outside Great Britain. That means the protections of the UK Gambling Commission framework may not apply to you.

How to write to us

Use the contact details or form shown in the site footer or on this page. We do not publish a phone line or live chat, and we will never ask for your casino password, card number or ID documents.

A good message includes:

• The page address or title you are writing about.
• The exact wording or figure you think is wrong.
• Where you found the correct information, ideally the casino's own terms or a regulator's register.
• The date you saw it, because bonus terms change often.

What happens next

A person reads each message. We do not promise a fixed reply time, and not every message will get a personal answer, particularly unsolicited promotional pitches. Where a correction is verified, we update the page and revise its check date.

Before writing, you may find the answer in our guide to the best non GamStop casinos, which explains how we assess bonuses, payments and licensing.

If gambling is causing you harm

We cannot offer counselling. If gambling is affecting your finances, relationships or wellbeing, support is available in the UK:

• GamCare: free, confidential support through the National Gambling Helpline on 0808 8020 133 and online chat.
• GAMSTOP: a free service that lets you self-exclude from online gambling companies licensed in Great Britain.
• Blocking software: tools such as Gamban or BetBlocker can restrict gambling sites on your devices.

If you have self-excluded through GamStop, think carefully before using a site outside that scheme. Deposit and loss limits and self-exclusion tools at any operator are worth checking first. Gambling is for adults aged 18 and over, and should never be treated as income or a way to solve money problems.

Our standards

We aim to separate confirmed facts, casino advertising and open questions, and to date time-sensitive findings. Details on this site were last checked on 29 September 2026. If you spot something that has changed since, please tell us.